FAQ's + Contact

CONTACT US

Please feel free to reach out to us with any questions/concerns at hello@charlieandpine.com

FREQUENTLY ASKED QUESTIONS

What is your current turnaround time?

From the time your order is placed, our current processing time is 3-5 business days. Once shipped, orders typically take 2-5 days to arrive via USPS. 

Can my order be rushed? 

During the holiday season we are unable to rush orders. Expedited shipping options are available at checkout once the item is added to your cart. 

Will my order get here before Christmas? 

Orders must be placed by December 3rd for guaranteed Christmas delivery. If placed after the 3rd, we can't guarantee that it will arrive before the 25th. 

Do you offer discounts/coupon codes? 

To stay up to date on the latest offers and promotions, join our newsletter and receive 15% off your first order.

For flash sales, giveaways and behind the scenes, follow us on Instagram @charlieandpine

Do you take custom orders? 

We love custom orders! Send us an email with what you have in mind and we will work with you to create a one of kind piece. 

SHIPPING + RETURNS

How much is shipping? 

We currently offer free shipping on all orders. Expedited shipping options are available at checkout for an additional charge. 

Do you accept returns and exchanges? 

We do accept returns on any item that is not personalized within 14 days of delivery. 

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

If an item arrives damaged, please send us an email with a picture and we will be happy to replace it. 

Do you ship internationally? 

Currently, we only ship to the United States.